Returns and Refunds Policy
Due to the perishable nature of our food and beverages, we cannot accept returns or exchanges unless an item is incorrect, damaged, unsafe, or not reasonably fit for its intended purpose.
Please report any problem within 24 hours of receiving your order by contacting us at cafe@ohnatuurlik.com. Where appropriate, we will offer a replacement, store credit, or refund in accordance with the Consumer Protection Act.
Approved refunds will be processed using the original payment method. Delivery charges are generally non-refundable unless the order was incorrect or defective.
Terms and Conditions
By placing an order through this website, you agree to these terms:
- All products, prices and promotions are subject to availability and may change without notice.
- Orders are only confirmed once payment has been successfully received.
- Product images are for illustration purposes. As our meals are freshly prepared, presentation and ingredients may vary slightly.
- Customers are responsible for providing accurate contact and delivery information.
- Delivery and collection times are estimates and may be affected by circumstances beyond our reasonable control.
- We reserve the right to cancel and refund an order if an item is unavailable or if we are unable to fulfil the order.
- Nothing in these terms limits any rights provided under South African consumer law.
Governing Law
These terms and all transactions made through this website are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Any dispute will be subject to the jurisdiction of the appropriate South African courts.